Projects
Historic Buildings website for the General Services Administration
Created copy, structure, and strategy for federal agency's multimillion-dollar portfolio of historic buildings to encourage visitors and educate taxpayers.
Chase Developer
Directed content design for Chase API Developer Portal creating self-service capabilities for partner onboarding and integration.
Challenge: The complex partner ecosystem needed a streamlined onboarding process and comprehensive self-service tools.
Strategy: Developed messaging frameworks, training materials, and publishing tools. Created templates, edited APIs, and built comprehensive FAQs.
Sample documentation (PDF)
TIAA Retirement Content
TIAA Multiple Employer Plan
A Multiple Employer Plan (MEP) provides a way for institutions to share resources and administration of their retirement plans.
MEP (PDF)
TIAA Real Estate Annuity Investment Account
How a TIAA real estate retirement annuity can generate a stream of income for retirees, thanks to TIAA’s direct ownership of real estate properties.
Real Estate Annuity (PDF)
TIAA Loyalty Bonus
The TIAA Traditional retirement plan offers the potential for larger payouts when a customer makes regular contributions prior to retirement.
Loyalty Bonus (PDF)